Contact us
Last updated
Email us
You can reach us by email at support@vivdrop.com.
What to include
- Your order number (it is in your order confirmation email) and the email address you used at checkout.
- The name of the product, or a link to it.
- If something is wrong with your order, clear photos of the problem. If it arrived damaged, include the packaging.
- If you have a sizing or personalization question, the product link and what you are unsure about. We are happy to help before you order.
Quick answers
- Where is my order? See Shipping & delivery, or use the tracking link in your order confirmation email.
- Something is wrong with my order: see Returns & exchanges. Problems must be reported within 7 days of delivery.
- Which size should I pick? See How sizing works.
- How do I personalize my item? See How personalization works.
- More answers are in the FAQ.
Looking for custom printing?
We no longer offer custom printing, team or bulk quotes, or local pickup. ThePandaHug now focuses on our ready-made designs, most of which you can personalize. Take a look in the shop.