Frequently asked questions

When your order ships, we email you the carrier and a tracking number.

You can also check on your order any time from the link in your order confirmation email, or sign in to your account (with Google or email) to see your orders.

Email support@vivdrop.com as soon as possible with your order number. Orders move into production quickly (processing takes 1–2 business days), so we cannot promise a change or cancellation. If we have not started your order, we will do our best to help.

Once an item has been printed, it cannot be changed. More in Returns & exchanges.

You pay by card on a secure Stripe Checkout page. Apple Pay and Google Pay are available where your browser supports them. We never see or store your full card number.

We collect sales tax on Illinois orders where required. If tax applies to your order, it is calculated at checkout.

There are two steps. First we make your order, which takes 1–2 business days before it ships. Then the carrier delivers it, and how long that takes depends on the carrier and where you live.

We cannot guarantee a delivery date. You will get an email with tracking when your order ships. More in Shipping & delivery.

Shipping within the United States costs:

• $4.99 for T-shirts, tank tops and long sleeves
• $5.98 for sweatshirts, hoodies and fleece

Additional items ship free: only the highest single rate applies to an order. Orders of $35 or more, after discounts, get free standard shipping.

Not right now. Orders placed on this website ship to addresses in the United States only.

Email support@vivdrop.com right away with your order number and the correct address. If your order has not shipped yet, we will try to fix it.

We cannot remake or refund an order that was delivered to an address entered incorrectly, so please check your address at checkout.

Most of our designs can be personalized. On the product page you will see fields where you can type names, dates or text, choose from a list of options or, on some designs, upload an image. Fill them in before you add the item to your cart.

More in How personalization works.

Required fields must be completed before you can add the item to your cart. Optional fields can be left blank, and the item is then made without that detail. If you are not sure how a field will look, check the product photos or email us before you order.

Email support@vivdrop.com right away with your order number and the correction. If we have not started your order, we will do our best to fix it.

We use what you enter as written, so we cannot remake or refund an item because of a typo or a wrong detail in what you entered. Please double-check your personalization before you pay.

Only on designs that have an upload field on the product page. We no longer take custom artwork outside the fields a design offers. Please only upload images that you own or have permission to use.

Every item is made to order and most are personalized for you, so we generally cannot accept returns or exchanges for change of mind or a wrong size ordered.

If your order arrives with a misprint, a defect or damage, or we made a mistake, we will remake it or refund you. See Returns & exchanges.

Email support@vivdrop.com within 7 days of delivery. Include your order number, clear photos of the problem (and the packaging, if it arrived damaged), and whether you would like a remake or a refund.

We will review your request and may ask for more details.

Approved refunds go back to your original payment method through Stripe. It can take 5–10 business days to appear on your statement, depending on your bank.

Shipping charges are refunded only when the problem was our mistake.

Each product page lists its sizes and colors, and the photos include a size chart image with the measurements for that garment. Comfort Colors garments are a relaxed fit.

More in How sizing works.

Everything is made to order by our family. We print each design with DTF transfers and heat-press it onto your garment after you order.

Our garments include Comfort Colors tees, crewneck sweatshirts and long sleeves, and Gildan hoodies, among others. Colors on your screen can look slightly different from the finished item, and garment-dyed fabric varies naturally from piece to piece.

The website runs a sitewide sale. The crossed-out price is the regular price, and the lower price is what you pay at checkout. Sales can change or end at any time, and an order you have already placed keeps the price you paid.

No. We no longer offer custom printing, team or bulk quotes, or local pickup. We now focus on our ready-made designs, most of which you can personalize.

Browse them in the shop.