How personalization works
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Personalizing your item
Most of our designs can be personalized. The personalization fields are on the product page. Depending on the design, you may be asked to type a name, a date or a short text, choose from a list of options, or upload an image. Fill them in before you add the item to your cart.
Check your spelling
We use what you enter as written, including spelling, spacing and punctuation, so please double-check names, dates and text before you pay. We cannot remake or refund an item because of a typo or a wrong detail in what you entered. See Returns & exchanges.
Required and optional fields
Required fields must be completed before you can add the item to your cart. Optional fields can be left blank, and the item is then made without that detail. Some fields have a character limit. If you are not sure how a field will look on the design, check the product photos or email us before you order.
Uploading an image
Some designs include an upload field. If yours does:
- Choose the clearest, largest version of the image you have. Blurry or very small images may not print well.
- Only upload images that you own or have permission to use. We may decline an order if we cannot use the image or it breaks our Terms of service.
Not every design has an upload field, and we no longer take custom artwork outside the fields a design offers.
Need to change something?
If you notice a mistake right after ordering, email support@vivdrop.com with your order number. We cannot promise a change, but if we have not started your order we will do our best. More in Returns & exchanges.